Refund Policy

1. General policy

NoxBot provides access to a digital software service immediately after account creation or subscription activation. Because access to the Service is provided digitally and begins immediately, subscription fees are generally non-refundable except as required by applicable law or as expressly stated in these Terms.

By subscribing to a paid plan, you acknowledge and agree that the Service becomes available immediately after payment is processed.

2. Monthly subscriptions

Monthly subscriptions are billed in advance.

If you cancel a monthly subscription, your cancellation will take effect at the end of the current billing period. You will continue to have access to the paid features until the end of the period you have already paid for.

Unused time, unused messages, unused credits, or unused subscription limits are not refundable.

3. Annual subscriptions

If annual subscriptions are offered, they are billed upfront for the selected subscription period.

Annual subscription payments are generally non-refundable after activation, except where required by applicable law or at our sole discretion.

4. Exceptions

We may issue refunds or credits in limited circumstances, including:

• duplicate payments caused by a technical error,
• billing errors caused by NoxBot,
• extended service outages caused by NoxBot that materially prevent use of the Service,
• other situations where a refund is required by applicable law.

Refund requests must be submitted within a reasonable period after the issue occurs.

5. Refund requests

To request a refund, contact us at:

privacy@noxbot.co

Please include:

• account email address,
• transaction details,
• reason for the request.

We will review each request individually and respond within a reasonable timeframe.

6. Free trials

If NoxBot offers a free trial:

• no payment is required during the trial unless explicitly stated,
• access ends when the trial period expires unless you upgrade to a paid plan,
• trial usage limits may apply.

If payment details are collected before a trial, you will be informed before any charge occurs.

7. Chargebacks

Before initiating a chargeback or payment dispute, you agree to contact NoxBot first and allow us a reasonable opportunity to resolve the issue.

Unauthorized or abusive chargebacks may result in suspension or termination of your account.

8. Changes to this Refund Policy

We may update this Refund Policy from time to time. The updated version will be published with a revised "Last updated" date.

Also see our Terms of Service and Privacy Policy.