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Terms of Service

Last updated: 20 July 2026

These Terms of Service ("Terms") govern your access to and use of NoxBot ("Service"), operated by:

  • Vojtěch Košárek
  • Self-employed individual (OSVČ), Czech Republic
  • Business ID (IČO): 21090963
  • Address: K. Čapka 1105/9, 79401 Krnov, Czech Republic

Contact: privacy@noxbot.co

By creating an account, accessing, or using the Service, you agree to these Terms.

1. About the Service

NoxBot is an AI chatbot platform that allows businesses to create, configure, and deploy AI-powered chatbots trained on their own content, including websites, documents, FAQs, and other knowledge sources.

The Service may include:

  • chatbot creation and hosting,
  • website content crawling,
  • document processing,
  • AI-generated responses,
  • website widget embedding,
  • analytics and usage information.

Features, limits, and availability depend on your selected subscription plan.

We may modify, improve, or discontinue features of the Service from time to time.

2. Eligibility and accounts

You must provide accurate and complete information when creating an account.

You are responsible for:

  • maintaining account security,
  • protecting login credentials,
  • all activity performed through your account,
  • ensuring account information remains accurate.

You must be:

  • at least 18 years old, or
  • authorized to create an account on behalf of a company or organization.

You may not share account access in a way that violates your subscription plan or creates security risks.

3. Subscription plans and payments

Paid subscriptions are billed through Stripe according to your selected plan.

Subscription limits may include:

  • number of chatbots,
  • messages,
  • uploaded documents,
  • knowledge sources,
  • other usage limits.

Current pricing and limits are displayed on our website or billing interface.

Subscriptions automatically renew unless cancelled before the renewal date.

You may cancel your subscription through available billing settings.

After cancellation, access continues until the end of the paid billing period unless otherwise required by law.

Payments are generally non-refundable except:

  • where required by applicable law,
  • where explicitly stated by us.

Details are set out in our Refund Policy.

4. Your content

You retain all ownership rights to content you provide to NoxBot, including:

  • websites,
  • documents,
  • FAQs,
  • chatbot instructions,
  • uploaded files,
  • configurations.

You grant NoxBot a limited, worldwide, non-exclusive licence to host, process, store, and transmit your content solely for the purpose of:

  • providing the Service,
  • generating chatbot responses,
  • creating embeddings and knowledge representations,
  • maintaining and securing the platform.

We do not claim ownership of your content.

We do not use customer content to train general AI models.

5. Your responsibilities

You are responsible for ensuring that:

  • you have rights to use all content connected to NoxBot,
  • website content you crawl is legally accessible,
  • uploaded documents do not infringe third-party rights,
  • chatbot usage complies with applicable laws.

You must not upload or process:

  • unlawful content,
  • content infringing intellectual property rights,
  • personal data that you are not legally permitted to process,
  • highly sensitive information unless appropriate safeguards exist.

6. Visitor conversations and customer websites

If you embed a NoxBot chatbot on your website:

  • you are responsible for informing visitors about chatbot processing,
  • you are responsible for obtaining required consents where applicable,
  • you remain responsible for your website compliance.

For visitor conversations, NoxBot generally acts as a processor on your behalf as described in our Privacy Policy and applicable Data Processing Agreement.

7. Acceptable use

You may not use NoxBot to:

  • violate applicable laws,
  • infringe third-party rights,
  • distribute malware,
  • attempt unauthorized access,
  • bypass security measures or usage limits,
  • abuse infrastructure,
  • send spam,
  • create deceptive or harmful content,
  • use the Service to build a competing AI chatbot platform without permission.

You must comply with applicable AI provider policies.

We may suspend or terminate accounts that create security, legal, or operational risks.

8. Artificial intelligence disclaimer

NoxBot uses artificial intelligence models to generate chatbot responses.

AI-generated responses may:

  • contain errors,
  • be incomplete,
  • misunderstand context,
  • become outdated.

You are responsible for reviewing chatbot configuration and determining whether chatbot responses are appropriate for your users.

NoxBot does not provide legal, medical, financial, or other professional advice.

You should not rely solely on AI-generated responses for critical decisions.

9. Third-party services

The Service relies on third-party providers, including:

  • hosting providers,
  • Stripe,
  • OpenAI,
  • authentication providers,
  • analytics providers.

Third-party services may have their own terms, availability limitations, and privacy practices.

We are not responsible for failures caused by third-party services outside our reasonable control.

10. Intellectual property

NoxBot and all related:

  • software,
  • technology,
  • branding,
  • documentation,
  • designs,

remain our property or the property of our licensors.

These Terms do not transfer ownership of NoxBot intellectual property to you.

You may not:

  • copy,
  • modify,
  • reverse engineer,
  • decompile,
  • resell,

any part of the Service except where explicitly permitted.

11. Availability and warranties

The Service is provided on an "as is" and "as available" basis.

We do not guarantee:

  • uninterrupted availability,
  • error-free operation,
  • that AI responses will always be accurate,
  • compatibility with all websites or systems.

We may perform maintenance or updates that temporarily affect availability.

12. Limitation of liability

To the maximum extent permitted by applicable law:

NoxBot's total liability arising from or related to the Service is limited to the amount you paid for the Service during the three (3) months preceding the event giving rise to the claim.

We are not liable for:

  • indirect damages,
  • loss of profits,
  • loss of business opportunities,
  • loss of data caused by circumstances outside our control.

Nothing in these Terms limits liability that cannot legally be excluded under Czech or EU law.

13. Indemnification

You agree to defend, indemnify, and hold harmless NoxBot from claims, damages, liabilities, and expenses arising from:

  • your use of the Service,
  • your uploaded content,
  • violation of these Terms,
  • violation of third-party rights.

This does not apply where claims arise solely from our breach of these Terms.

14. Suspension and termination

You may stop using the Service at any time.

We may suspend or terminate access if:

  • you violate these Terms,
  • payments are overdue,
  • your use creates security risks,
  • required by law.

After termination:

  • your access rights end,
  • your content may be deleted according to our retention practices,
  • provisions intended to survive termination remain effective.

15. Changes to these Terms

We may update these Terms from time to time.

The updated version will include a revised "Last updated" date.

Material changes may be communicated through email or the Service.

Continued use after changes become effective means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the Czech Republic and applicable European Union law.

Any disputes shall be resolved by courts competent under Czech law, subject to mandatory consumer protection rules.

17. Contact

For questions regarding these Terms:

Also see our Privacy Policy.